About Peter George
Peter George - Short BioPeter is a consultant, speaker, trainer, and coach known for his engaging speaking style and his notable approach to customer experience management. An expert in the field, he imparts successful customer experience management strategies and tactics, giving companies powerful advantages over their competition.
As a consultant and speaker, Peter assists business leaders in achieving and surpassing their goals through customized customer experience management programs, seminars, and mastermind sessions. For more than 16 years Peter has spoken extensively throughout the U.S. as well as in Canada and England, with audiences ranging from 10 to 1,200 people.
He founded and operated a publishing firm for 15 years, and prior to that, he worked for one of the world's most recognizable brand names, Sony. There he observed the effect the various retailers, their employees, and their systems had on customers, their loyalty, and their potential advocacy. This is where and when Peter's zest for customer experience management was born.
The thing that Peter enjoys most in life (other than walking Sophie -- his lovable, long-earred basset hound along Narragansett Bay) is helping others -- from CEOs to the newest hires -- understand how delivering amazing customer experiences leads to greater success.
Peter George - Extended Bio
Peter is a consultant, speaker, trainer, and coach known for his engaging speaking style and his notable approach to customer experience management. An expert in the field, he imparts successful customer experience management strategies and tactics, giving companies powerful advantages over their competition.
As a consultant and speaker, Peter assists business leaders in achieving and surpassing their goals through customized customer experience management programs, seminars, and mastermind sessions.
For more than 16 years Peter has spoken extensively throughout the U.S. as well as in Canada and England, with audiences ranging from 10 to 1,200 people. His style is light, yet informative, and he uses a wide range of metaphors and anecdotes to which his audiences can relate. This keeps them entertained while they discover real-world ideas and principles that they can immediately put into practice.
In the early 1990s, Peter founded and cultivated a publishing firm. The products included a bimonthly magazine that enjoyed subscribers throughout the U.S. as well as in Canada, Europe, Asia, and Australia. By acquiring companies that complemented and enforced the parent company's brand, he built the leader in its industry.
Prior to developing his own companies, Peter was employed by one of the world's most recognizable brand names, Sony. There he observed the effect the various retailers, their employees, and their systems had on customers, their loyalty, and their potential advocacy. This is where and when Peter's zest for customer experience management was born. As an aside, Peter's favorite accomplishment at Sony was placing the first video camera ever on an America's Cup yacht. In fact, in the finals, it was affixed to the mast of the Stars & Stripes -- the winning boat.
Peter is on the boards of the Southeastern New England Chapter of the American Marketing Association and the Central Rhode Island Chamber of Commerce.
Peter is an accomplished photographer -- fluent in the use of cameras, ranging from 35mm to medium format, to 4x5 and 8x10. He also believes that another accomplishment was simply staying alive after years of riding high-speed motorcycles at speeds of up to 163 miles per hour.
Throughout the years, Peter had been a guest auctioneer at special events, helping raise over $250,000 for charities, ranging from RI's Tomorrow Fund, to the Chicago Juvenile Diabetes Foundation, to the Dallas Make A Wish Program, and others.
Peter's interests vary. Sports is a large part of his life, with the New York Yankees and New England Patriots being favorite teams. In fact, most people would call him a zealot when it comes to the Yankees. He and his wife Jeanne have season tickets to the Providence Bruins, the local AHL hockey team.
Along with sports, music is a major part of his life, especially Eric Clapton. He is also a huge fan of the Beatles, and though not a big bluegrass fan, enjoys listening to Alison Krauss, believing that, if there are indeed angels, then she is what they must sound like.
The thing that Peter enjoys most in life (other than walking Sophie -- his lovable, long-earred basset hound along Narragansett Bay) is helping others -- from CEOs to the newest hires -- understand how delivering amazing customer experiences leads to greater success.
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Feel free to contact Peter at 800-959-1614 or at Peter@ThinkTouchPoints.com.
