For online publications:
Copyright 2007, Peter George
Peter George is the president of TouchPoints, the Rhode Island-based customer experience management firm. As a consultant, speaker, trainer, and coach known for his engaging speaking style and his notable approach to customer experience management. An expert in the field, he imparts successful customer experience management strategies and tactics, giving companies powerful advantages over their competition. For more information about TouchPoints and Peter, visit <a href="http://www.ThinkTouchPoints.com">TouchPoints</a> or call 1-800-959-1614.

For printed publications:
Copyright 2007, Peter George
Peter George is the president of TouchPoints, the Rhode Island-based customer experience management firm. As a consultant, speaker, trainer, and coach known for his engaging speaking style and his notable approach to customer experience management. An expert in the field, he imparts successful customer experience management strategies and tactics, giving companies powerful advantages over their competition. For more information about TouchPoints and Peter, visit www.ThinkTouchPoints.com or call 1-800-959-1614.